Privacy Policy

Introduction

The following Privacy Policy governs the way Polestar Advisory Services collects, uses, maintains and discloses personal information and explains how you can access your own personal information.

This policy applies to personal information and aggregated information that we collect on this website. Where this policy refers to “we”, “us” and “our”, it means Polestar Advisory Services. Where this policy refers to “you” and “your”, it means the user of the website.

By viewing, using or obtaining any goods or services from this website, you are deemed to agree to this policy. If you do not agree with this policy, you should refrain from using or accessing the website.

Information collection and usage

While using our website, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. We may gather personal information and aggregate information about you.

Personal information

Personal information may include, but is not limited to, your name, address, phone number, email address and date of birth. This information may be collected when you voluntarily provide it through methods including:

1. communicating with us through the Contact Us information provided on our website or by telephone;
2. interacting with us on our social media platforms, including Facebook, Instagram and LinkedIn, or on the website;
3. other sources, such as third parties, where it is reasonably necessary for our normal business practices.

Aggregate information

Aggregate information is generated by Polestar systems and is not directly related to you personally. Whenever you interact with Polestar products or services, we may automatically receive and record information on our server logs from your browser or device. This may include your IP address, device identification cookie information, browser or device type, and the page or feature requested.

Polestar uses this data to improve products and services, including improving website design, understanding service preferences and enhancing user experience. Failure to provide necessary personal information when requested may result in certain services not being available to you.

Disclosure of information

Polestar may disclose personal information about you where you have granted authority or where disclosure is required or permitted for the following purposes:

1. to disclose information to our affiliates worldwide, licensees and joint venture partners for the purposes described in this policy;
2. to provide information to third parties for the purpose of delivering services requested by you;
3. to share aggregate tracking information and other information that does not personally identify you;
4. to disclose personal information to third parties where Polestar believes in good faith that it is required by law or legal process;
5. to disclose authorized personal information to third parties where authorization is obtained at the time of collecting the information from you.

Use of information

Polestar may use the personal information it collects for the following purposes:

1. to verify your identity and assist you if you forget your password or login details for any Polestar registration services;
2. to assist in providing services requested by you;
3. to provide further information about websites and services that Polestar considers may be of interest to you;
4. for future marketing, promotional and publicity purposes, including direct marketing, market research and surveys;
5. for internal purposes, development and administration of our sites, data analytics, and compliance with legal obligations, policies and procedures;
6. to ensure that you are shown information that is most relevant to you and your interests;
7. to prevent and detect misuse or fraudulent activities, and for any other use that you authorize.

Cookies and tracking

This website may use cookies and tracking files transferred to your computer’s hard drive. These may identify details such as your IP address, operating system, browser type and version, locale, and other user information.

Polestar may use information generated by cookies to track traffic patterns to and from the website, ensure advertising is shown to the most appropriate person, and enable access to certain services or registered-user areas of the website.

If you wish to refuse cookies, you may disable them in your browser or delete cookies from your hard drive. Cookies are not always necessary to use the website; however, some secure, personalized or login-based pages may not function properly if cookies are disabled.

Polestar’s use of Google Analytics is in compliance with Google’s terms of service and this privacy policy. Information generated by Google Analytics, including users’ IP addresses, may be transmitted to and stored by Google on servers in the United States. Information collected through Google Analytics does not include or link to personal information. To learn more about opting out of Google Analytics, visit https://tools.google.com/dlpage/gaoptout.

Content providers, advertisers and partners

This privacy policy does not apply to third-party websites to which we may link, or to other companies or persons listed as third-party contacts or suppliers on this website. Polestar is not responsible for the data collection practices, privacy policies or contents of other websites accessible through links from this website.

You should contact the operators of those websites directly if you wish to enquire about their privacy practices and policies before providing personal information to any third party.

Opting in and out

If Polestar’s intended collection, use or disclosure of your personal information is outside the collection, use or disclosure described in this privacy policy, Polestar shall provide you with the option to:

1. opt out and neither receive certain services nor participate in certain interactive areas; or
2. opt in to agree to be contacted by Polestar in relation to certain matters, such as new website features, beta testing or promotional activities.

Protecting your personal information

The security of your personal information is important to Polestar. We recognize industry standards and apply appropriate administrative, technical and physical safeguards to protect personal information provided on this website against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure, use and other unlawful processing. We use several security techniques, including secure servers.

Polestar keeps these measures under review and enhances them from time to time as necessary. It is important for you to protect against unauthorized access to your login information, including your password. No method of transmission over the internet or electronic storage is 100% secure, and Polestar cannot guarantee absolute security of personal information.

Disclosure of information overseas

We may need to transfer collected personal information to countries other than the country in which you originally provided the information. These countries may not have the same data protection laws as your country. When we transfer your information to other countries, Polestar will protect that information as described in this privacy policy.

We may also disclose personal information as required or permitted by law to law enforcement agencies, regulatory authorities and governments for security and customs purposes.

Holding, correcting and updating information

Your information is collected and managed for the purposes stated in this privacy policy. Polestar may allow third parties to access your information only for the purposes set out in this policy. Polestar takes necessary measures to ensure that your information is treated securely and in accordance with this policy.

We offer you the ability to correct or change information collected at any time and as often as necessary, except for restricted data fields, such as your country of residence. If you wish to amend a restricted data field or have questions about how Polestar services work or about this privacy policy, please contact Polestar Customer Service.

Amendments

Polestar reserves the right to change this privacy policy at any time without providing notice of such changes. Your continued use of the website constitutes acceptance of the modified privacy policy, and all previous versions are superseded by the modified version.

Acceptance

By using Polestar’s website, you signify your acceptance of this policy.